Our soothie° cushion comes with a 100% customer satisfaction guarantee. It is our sincere desire that you experience complete satisfaction with your soothie° cushion. We have done our best to match your purchase with your need. Please don’t be surprised if it takes a few days for your body to become accustomed to its many uses and applications. If you have any problems of any kind, please notify us immediately and we will do everything in our power to remedy the situation. You can be assured of a no hassle money back if you are not happy. Keep your receipts, packaging, and labels should you need to file a claim. Check out the Returns & Refund Policy section for more details